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Human Resources

PO Box 444332
Moscow, Idaho

(208) 885-3638

(208) 885-3617

(208) 885-3602


Customer Service Representative 1

(Customer Service Representative 1)

University Housing

Open for Recruitment:  February 14, 2013 - February 28, 2013
Announcement #:  01121040857
Pay Rate:  $19,073.00-$25,480.00 Annually
Full or Part Time:  Full Time
Location: Moscow

Materials Required:
    Online Application
    Letter of Qualification
    Job References

Under limited general supervision, incumbents question customers to determine their needs or purpose of their visit and provide specialized information regarding department services.  Incumbents perform a variety of office and support functions including answering phones, screening and channeling calls, and taking messages; scheduling appointments for staff members; producing labels, forms and routine letters; verifying completeness of applications and forms; maintaining record keeping systems by adding deleting, or updating information; compiling data and preparing reports; maintain invoice processing; dispatch staff to emergency work orders.


Provides customer service and supports office operation by: 75% Essential


Managing and answering multi line telephone, greeting customers (students, staff, faculty and parents), composing correspondence and memos as requested.  Scheduling meeting or appointments for others in the office using Microsoft Outlook.  Must be able to work with many interruptions.  Providing outstanding customer service is integral to this position. Database entry and management that may include:  work orders, housing assignments, inventory maintenance.





Contributes to office operation by: 10% Essential


Acting as a liaison between their organizational unit and external customers, must be knowledgeable of multiple procedures and program requirements to respond to inquiries, explaining department services, policies, procedures, and rationale for decisions to customers. 




Prepares department correspondence by: 10% Essential


Using computer software to produce documents which may require proofreading and editing material for correct sentence structure, grammar, punctuation and spelling; tracking information to prepare reports summarizing data from Banner and/or FAMIS, and other sources; respond to inquiries; generating reports, charts and tables from databases, if required.


Contributes to team effort by: 5% Marginal

Performing other duties or miscellaneous tasks as assigned; giving visitors tours of residence halls and apartment facilities; keeping current with office policy; attending staff meetings.


Helping to maintain office atmosphere that is conducive to supporting overall mission of University Housing and the director’s decisions.


Working independently in a team environment by fostering cooperative working relationships with all staff.




Experience: Questioning customers to obtain detailed information in a business setting; explaining policies, procedures, or rules; independently handling complaints and upset individuals in a business setting; answering a business telephone using knowledge of business telephone procedures and etiquette; reviewing documents and records for accuracy and completeness; accessing data using a computerized records system.


Must:  Applicants who are selected as final possible candidates must be able to pass a criminal background check.*



·      Excellent customer service skills

·      Good communication skills: both written and oral.

·      Ability to multitask in a high volume office with many interruptions throughout the day

·      Experience filing numerically, by subject or alphabetically

·      Experience with Banner and/or FAMIS

·      Reception duties such as greeting customers, answering phone, taking messages and scheduling on electronic calendars

·      Fluent in Spanish


About the University of Idaho

Founded in 1889, the University of Idaho is the state’s land-grant institution and its principal graduate education and research university, bringing insight and innovation to the state, the nation and the world. University researchers attract nearly $100 million in research grants and contracts each year. The University of Idaho is classified by the prestigious Carnegie Foundation as high research activity. The student population of 12,000 includes first-generation college students and ethnically diverse scholars, who select from more than 130 degree options in the colleges of Agricultural and Life Sciences; Art and Architecture; Business and Economics; Education; Engineering; Law; Letters, Arts and Social Sciences; Natural Resources; and Science. The university also is charged with the statewide mission for medical education through the WWAMI program. The university combines the strength of a large university with the intimacy of small learning communities and focuses on helping students to succeed and become leaders. It is home to the Vandals, and competes in the Western Athletic Conference. For more information, visit



To enrich education through diversity, the University of Idaho is an Equal Opportunity/Affirmative Action Employer.